Complaints & Concerns

The fastest way to resolve a concern is usually to tell us directly. You can reach us at:

• Hydrate to Dominate Inc.
• Mailing address: Bridgeport, Texas
• Phone: (940) 299-5444
• Email: info@hydratetodominate.com

Please avoid including detailed medical information in unencrypted email. If it is easier, call and we will take the details by phone.

Concerns are reviewed by the appropriate member of our team, and clinical matters are routed to clinical leadership for review. We aim to acknowledge concerns promptly and to follow up with you about the outcome where appropriate.

No one will be retaliated against for raising a good-faith complaint or question about our services, care, or privacy practices.

You may also contact the state agency that licenses the professional involved. Which agency applies depends on the license type of the person providing care.

Texas Medical Board

Complaints about physicians and certain other licensees regulated by the Texas Medical Board may be submitted to the board.

• Complaint information: tmb.state.tx.us/page/complaints
• Complaint hotline: (800) 201-9353
• Texas Medical Board, P.O. Box 2018, Austin, TX 78768-2018

Texas Board of Nursing

Where nursing services are involved, complaints about nurses may be submitted to the Texas Board of Nursing.

• Complaint information: bon.texas.gov/discipline_and_complaints.asp
• Texas Board of Nursing, 1801 Congress Ave., Suite 10-200, Austin, TX 78701