Patient Rights & Responsibilities

• To be treated with respect, courtesy, and consideration, free from discrimination.
• To reasonable privacy during your visit and confidential handling of your information as required by applicable law.
• To receive understandable information about the care being proposed, including what is involved and any known risks or limitations.
• To ask questions and receive answers in plain language before care begins.
• To take part in decisions about your care.
• To decline any proposed treatment, or to stop treatment in progress, and to be told what declining may mean for you.
• To be told the cost of services before treatment is provided.
• To know the name and role of the clinical staff providing your care and, where applicable, how that care is authorized.
• To raise a question, concern, or complaint without fear of retaliation or reduced quality of care.

• Provide accurate and complete information about your health and medical history.
• Tell us about all medications, supplements, and known allergies or past reactions.
• Let clinical staff know promptly about changes in how you feel, before or during a visit.
• Follow reasonable treatment and aftercare instructions, or tell us if you cannot.
• Ask questions whenever anything is unclear.
• Treat our staff with respect and courtesy.
• Provide a safe, accessible, and reasonably private space for mobile care — including adequate lighting, seating, secured pets, and a smoke-free environment during the visit.
• Meet agreed financial obligations for services provided.

Tell us. You can reach us by phone or email, and you can also review our Complaints & Concerns page, which explains how issues are handled and lists Texas regulatory resources.

Consent to treatment is handled separately at the time of care and is not covered by this page or by our website terms.